Custom Orders For Business/Bulk Orders

Custom Order Policy For Businesses/Bulk Items

Thank you for choosing our custom services! We take pride in offering tailored products and services to meet your unique needs. Please review the following guidelines and terms to ensure a smooth process when placing a custom order. Once the order is paid partial/fully, you are in agreement with our policy and terms. Any questions please email us @info.beautifulenvisions@gmail.com.

 Order

• Request Submission:
  To place a business/bulk custom order, please contact our customer service team directly via email before placing an order. You will be asked to provide specific details about your desired product or service, including but not limited to:

  • Size, color, material, and design preferences
  • Specific text, logos, or images (if applicable)
  • Quantity required
  • Delivery timeline

• Consultation:
  Depending on the complexity of the order, a member of our team will reach out to discuss your requirements. This may include design consultation, discussing product specifications, or any other details necessary to ensure your custom order meets your expectations.

 Design Approval Process

• Mock-ups and Proofs:
  For customized products that require design (e.g., printed logos, custom graphics), we will provide a digital proof or mock-up for your approval before we proceed with production. The proof will reflect the final design, and it’s important that you carefully review it for accuracy.

• Revisions:
  You are entitled to make up to two revisions to the mock-up at no additional charge. Any revisions beyond the initial two will incur extra charges based on the time and effort required.

• Approval:
  Once you approve the design, production will begin. Please note that any changes after approval may cause delays or incur additional costs.

Pricing and Payment

• Cost Estimation:
  We will provide you with a detailed cost breakdown based on your custom order request. The price will reflect factors such as materials, complexity, customization, and quantity.

• Payment Terms:

  • Deposit: A non-refundable deposit is required before production begins, typically 50% of the total order value. The deposit confirms your commitment to the custom order and covers the cost of materials and design work.
  • Final Payment: The remaining balance must be paid before shipping or delivery of the final product. We accept various payment methods including credit cards, and other secure online payment systems. If no payment is received after an allotted times/attempts, there may be an additional 30% fee accrued. Please make prompt payments.
  • Additional Charges: Any additional revisions, upgrades, or requests for expedited production may result in extra charges, which will be communicated to you before proceeding.

Production and Lead Time

• Estimated Lead Time:
  Custom orders typically require a longer lead time than regular products due to the nature of the customization process. Our typical lead times are:

  • Standard Custom Orders: 3-4 weeks or more.

  Please note that these times are estimates, and actual production time may vary depending on the complexity of your order.

• Delays:
  While we strive to meet the estimated timeline, unforeseen delays (such as supply chain issues, custom design revisions, or high demand periods) may occur. We will notify you promptly if there are any changes to the delivery schedule.

Shipping and Delivery

• Shipping Method:
  The shipping method and cost will depend on the size, weight, and destination of the custom order. We will provide you with a shipping estimate before confirming your order.

• Delivery Time:
  Once your order is ready and final payment is received, we will ship it to the address you provided. Delivery time varies based on the shipping carrier and your location.

Cancellations and Returns

• Order Cancellation:
  Custom orders are specially made to your specifications, so cancellations are subject to the following conditions:

  • Before Production Begins: You may cancel your order but the deposit and any other artwork fee is non refundable. Any other payment that was made toward the balance will be refunded.
  • After Production Begins: Cancellations are not allowed once production has started, as materials and labor have already been allocated to your order.

• Returns and Exchanges:
  Due to the personalized nature of custom orders, returns and exchanges are generally not accepted unless the item is damaged or defective. If there’s an issue with the quality or accuracy of the order (e.g., incorrect design, size, or material), please contact us immediately within 48 hours of confirmed delivery, and we will  do our best to resolve the issue.

Quality Assurance

We take pride in the quality of our products and services. Before shipment, all custom orders undergo a rigorous quality check to ensure they meet our high standards. If you receive an item that is damaged, defective, or not as described, please notify us within 48 hours of confirmed delivery for assistance.

Intellectual Property and Copyright

• Design Ownership:
  Any designs, logos, or artwork submitted by you for your custom order remain your property. However, we may retain the right to showcase the completed product on our website or in marketing materials unless otherwise agreed upon in writing.

• Liability:
  You are responsible for ensuring that any designs or logos you provide do not infringe upon any third-party copyrights, trademarks, or intellectual property rights. We are not liable for any legal issues arising from the use of your provided artwork or content.

*Policy for Refusal of Custom Print Orders*

This policy outlines the circumstances under which custom print orders may be refused to ensure quality, legal compliance, and customer satisfaction.

*1. Unacceptable Artwork:*

Custom print orders will be refused if the submitted artwork violates any of the following:

- Inappropriate, offensive, or discriminatory content, including but not limited to hate speech, explicit images, or content that promotes violence.

- Copyrighted or trademarked material unless the customer provides proof of legal permission to use the intellectual property.

- Low-resolution images that do not meet the required quality standards for printing.

- Any artwork that does not meet the required specifications (e.g., file format, size, color mode, etc.).

*2. Non-compliance with Design Guidelines:*

Custom prints may be refused if the design does not adhere to the specified guidelines provided by the company. These may include, but are not limited to:

- Requests that involve alterations beyond our technical capabilities.

*3. Offensive or Inappropriate Requests:*

Orders may be refused if the design includes language, symbols, or themes that could be deemed offensive, defamatory, or harmful. This includes content that could:

- Violate any local, state, or international laws or regulations.

- Promote hate speech, violence, or illegal activity.

*4. Ethical or Legal Concerns:*

- Orders related to any form of hate speech, discrimination, or illegal activity will be immediately rejected.

- Custom print requests that could be deemed as fraud or misleading (e.g., fake identification, impersonation, or misrepresentation) will not be accepted.

*5. Incomplete or Invalid Orders:*

If the custom print order is incomplete, or if the provided information is insufficient for the processing of the order, we reserve the right to refuse the request until all necessary details are provided.

*6. Violation of Our Terms and Conditions:*

Any custom print request that contradicts our general terms and conditions, including failure to adhere to payment or production policies, may be refused.

*7. Customer Notification:*

In the event that a custom print order is refused, the customer will be notified in via email within [72hrs] of the decision. Where applicable, reasons for refusal will be provided, and the customer will be encouraged to provide alternative designs or adjustments to meet the required standards.

*8. Refund Policy:*

If a custom print order is refused prior to processing, no charge will be made.

*Note:*

We are committed to providing high-quality, personalized products while maintaining legal, ethical, and professional standards. We reserve the right to refuse any custom print order that does not align with these principles. 

Contact Us

If you have any questions regarding custom orders or need further assistance, please feel free to reach out to us:

• Email: info@beautifulenvisions@gmail.com
• Business Hours: M-F (please allow up to 72hrs for a response)

             Thank You For Shopping With Us!!!